Refund policy

Returns

Our goal is to provide high quality swim wear and the best customer service for your complete satisfaction.

If you are not satisfied with your purchase, you can return your order, within the first 7 days after receiving the goods. We will confirm the good condition of the product and refund the item amount. The shipping cost can not be refunded.

If you want to change the size, color or model of the item purchased, you should proceed in the same way. 

In the case of receiving defective products or products that do not correspond to the order made by the customer, we will assume all the expenses derived from the change. After receiving the package and confirming the good condition of the product, we will ship the correct items.

The usage, deterioration or misuse of the products will not be accepted as a reason to return / exchange the items.

To proceed with a return or exchange you should contact us through "Contact" section or send us a direct email to info@total-waterpolo.com.

As soon as the package is received in our warehouse, we will proceed according to the instructions indicated on the return form.

No exchange will be accepted without prior authorization from Total Waterpolo.

Content and information provided

Total Waterpolo reserves the right to modify the commercial offer displayed on the website (products, prices, promotions and other commercial and service conditions) at any time.

We try to provide the information displayed on the website as truthfully and without errors at all times. In the event that there is an error, we will immediately proceed to correct it. If there is a typographical error in any of the prices shown and a customer has made a purchase based on that error, we will inform the customer of that error and have the right to cancel your purchase without any cost on your part.

We do our best to show the images as closely as possible to the actual products in terms of look and colors. Please note that the final product may have minor differences to the pictures shown.